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Return & Refund

Over the years, the peace of mind and satisfaction of our dear customers have been the top priority of the store. We strive to ensure that all orders reach our customers in the best possible condition, but, naturally, some problems may arise with your goods during the shipping process.

Returns of Physical Goods:

1- In case of damage or defect to the product
2- In case of a discrepancy between the received product and the specifications and features listed on the invoice

Note: In case of any problems, you must notify us within 10 days of receiving the product.

How to Return an Item:

If you wish to return an item, after receiving the product, please enter your details and the details of the purchased product in the link below and send us your request:

You can also send a picture of your product to our experts via WhatsApp and proceed with the return process through that channel.

Note: Customer is responsible for providing a return label and fees for defective products.

Note: Customer is responsible for providing a return label and fees for remorse.

Refund for Physical Goods:

You have the right to cancel your order while it is being processed and right before it is shipped from the warehouse to your delivery address, without any deductions or additional charges. In case you wish to cancel your order, please contact our experts as soon as possible.

When the product reaches you, within 24 hours of delivery if the product is still in the original packaging, you have the right to return the purchased product. Please note that refunds take up to 3 business days.

Palm Plus Digital Goods:

Palm Plus digital goods are also subject to return policies. Please note that the refund amount will be determined based on the remaining days of the service at the time of return.

Refundable Items:

If a refund is accepted by after the product has been shipped, please note that certain charges, such as delivery or gift wrapping fees, are non-refundable.

If the product has not left our warehouse, the full amount will be refunded to your account. Otherwise, if the product has already left our warehouse, the amount will be deducted as mentioned above.

If the product is not delivered within the specified shipping time, you can request a refund.


508 - Liwa Tower - Albarsha heights ( Tecom ) - Dubai - UAE

Response Time :

Everyday 10 AM - 10 PM